System Down Troubleshooting Steps
Lauren
Last Update 4 tahun yang lalu
1. Is there anything on the screen?
a. Blank screen/ frozen screen: follow the steps below on system reboot
2. Is there a light on the bottom of the monitor?
a. Yellow/amber light means system is down: follow the steps below on system reboot
System reboot - unplug circular twist lock from the wall and wait 30 seconds to see if the UPS starts to beep
a. If UPS does beep: wait 45 minutes for UPS to run dead and plug twist lock back in
i. If system comes back up then check over system and see if there are any other apparent issues if so contact Metro
ii. If system doesn’t come back up please contact Metro.
b. If UPS doesn’t beep: please contact Metro.